FAQs
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All Things Websites
Ask Us Anything
Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.
No. All of our work is performed by our in-house team based in Arlington MA, USA.
Each project is different, but on average we have a website launched within 2 to 3 weeks. This timeline can be longer or shorter depending on how proactive you are with assets and revisions.
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
Yep! We’re great at communicating via phone and email and our clients come from all over the United States.
In order to keep our prices as low as possible, we do not offer proposals or accept RFPs. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.
Yes. We believe our solutions are some of the best you’ll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.
Yes. We exclusively use WordPress, the leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses.
We accept all major credit cards. Our payment processing is handled by Stripe, and we never store payment information outside of their secure system.
Absolutely! Bug fixes are included with each of our monthly and yearly website packages. We’ll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being on a monthly or yearly plan.
A content management system (CMS) is software that allows you to update and manage your website through an easy-to-use interface. Think of it like Microsoft Word but for your website. Without this software, you’ll need to hire a web developer to make modifications to your website. We use WordPress, the most popular CMS in the world, as our content management system.
We believe WordPress is currently the best CMS available for small businesses. Unfortunately, not all WordPress websites are created equal. There are a lot of low-quality pre-made themes available that give the platform a bad reputation. We build each website from the ground up using our exclusive Elementor Pro plugin which adds more than 50 additional features to the software.
Yes. All our websites are coded using search engine optimization best practices.
Our premium plan includes SEO Content Optimization and is perfect for small businesses looking for an extra marketing push. We’ll perform industry keyword analysis and make content modifications monthly to help improve your ranking. The premium plan also includes Local Search Optimization where we’ll list your business on “Google My Business” and other major directories. This can also be a good way to gain visibility if your business operates within a small geographical area.
Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.
You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.
Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few hundred dollars all the way up to hundreds of thousands of dollars. Our websites are designed to be the perfect balance of features and price for small businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us.
100%! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.
Our answer is typically no, but you can always contact us to discuss your exact situation. We’ve found it’s cheaper in most cases to start over than it is to retrofit or complete an existing website.
We offer unlimited revisions! We just ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.
Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration. Our websites are charged on a flat fee basis. Hence, if you want us to take care of all of your recurring costs, then subscribe to one of our plans. Save yourself the time and hassle and let us take care of everything!
We offer a sixty day money back guarantee. If you’re unhappy with our service for any reason within the first sixty days, you are free to terminate your contract with us and we’ll refund your payments.
If you’re unsatisfied and want to terminate your contract within the first sixty days, we’ll refund your payments. We do not offer refunds for any services after the first sixty days.
WordPress is content management system (CMS) software that allows you to edit and manage the text and images on your website. It’s open-sourced and community developed, meaning anyone is free to build their website on top of the software.
Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.
Yes, in some form. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.
On-page search engine optimization is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings.
Off-page search engine optimization is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website. Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is.
everything Plans & Pricing
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Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.
We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend calling us at (508) 638-8899. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.
Yes. This is what makes your website accessible through the Internet. All of our plans include web hosting at no extra charge.
No, but for very good reason. Most web hosts that bundle email service into web hosting give you a barebones email system. There often isn’t spam controls or fraud and virus protection and you’re given a very limited amount of storage space. We recommend both Google Apps for Work and Microsoft Office 365 as they provide a level of service almost nobody can match. We’ll set you up on either of these services for no additional charge.
If you don’t have a domain name and your on our premium plan, then we can purchase and register one on your behalf at no additional charge. As long as you’re on one of these plans, we will automatically renew your domain for you annually.
As long as you’re on a monthly plan with us, there is no charge for technical support.
Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.
Yes. “Fully-managed” web hosting is included with all of our plans. Simply put, we take care of everything for you.
A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website.
Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.
